Privacy Policy for


This Privacy Policy relates to the services available at ("Website"). Any reference to "we", "us" or "our" is to Please see below for our contact details. Any reference to "you" or "your" means you as user of the services available at the Website.

We are committed to protecting your privacy. This page sets out our privacy policy and explains how your personal information will be used. "Personal information" is any information about you which is personally identifiable, for example your name and e-mail address.

This privacy policy only applies to our collection and use of your personal information. It does not cover third party websites to which we provide links or advertisers on the Website, who may have their own privacy policies and/or terms and conditions of use.

By accessing and continuing to use the Website, you accept the terms of this privacy policy. Please note that we may update and amend the privacy policy from time to time and any changes will be posted on the Website. If you do not agree with any provisions of our privacy policy (including any amendments) then you should not use the Website.

Collecting personal information

When you register on the Website and when you update your registration details, we collect personal information. In common with many other online services, we use "cookies" or other devices to store and sometimes track information about you (see section entitled "Cookies" below).

We may also collect personal information when:

  1. you make a complaint or enquiry or provide other feedback to us;
  2. you submit an entry to a competition or prize draw;
  3. you request that we send you marketing communications;
  4. we monitor your use of the Website to ensure and check compliance with the Terms of Use and/or otherwise as required by law; and
  5. you disclose personal information to us or otherwise through the Website at any other point.

Using personal information

We use personal information to help us provide a more personalised service, for example to allow you to set up your own television content guide.

Personal information may be used by us and our carefully selected sub-contractors to:

  1. monitor, develop and improve the Website and our services;
  2. process and deal with any complaints or enquiries made by you;
  3. investigate any suspected breach of the Terms of Use or the breach of other terms and conditions otherwise relating to you; and/or
  4. where you are a prize winner, to administer the competition prize and to publish or otherwise make available a list of prize winners.

Where (and only where) requested by you we will:

  1. keep you updated with information by email about our existing and new services; and/or
  2. send you information by e-mail about related products or services of selected third parties that may be of interest to you.

To opt-out of receiving any such marketing communications, you can use the link in any marketing email, email us at the email address below or write to us by mail at the address below stating that you do not wish to receive further marketing communications from us.

Amending personal information

You may change or update your user name and password or other details in relation to your account at any time.

Cookies and other such devices

A cookie is a small amount of data sent from our server and stored on your computer's hard drive.

We use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use the Website and to help us improve the structure of the Website. Cookies do not allow us to identify you personally in this way. We use cookies and other such devices to allow us to understand who has seen which pages and advertisements on the Website, to determine how frequently particular pages and advertisements are viewed, to determine the most popular areas of the Website and to generally monitor usage of the Website.

We may also use cookies and other such devices to:

  1. allow you to carry information across pages of our Website and avoid having to re-enter information;
  2. allow you to access stored information;
  3. help us recognise you as a unique visitor when you return to the Website;
  4. allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly; and/or
  5. ensure you are not invited to complete a questionnaire or research survey too often or after you have already done so.

Third party websites and advertisements may also use cookies and other such devices. We do not have access to or control cookies and other such devices placed by third parties and advertisers.

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of the Website may not be available to you.

To find out how to disable/enable cookies, you can click on the "Manage Cookies" section of the Interactive Advertising Bureau UK website at

Sharing personal information

Sometimes we will pass on personal information to third parties, including to:

  1. our employees and agents to administer the services provided to you by us now or in the future; and
  2. reputable third parties to collate some general statistical information about the Website (including, without limitation, its user base, traffic volumes and related matters), but this will not include information personally identifying you.

Such third parties will use personal information on our behalf in accordance with this privacy policy.

We may disclose personal information to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of the Terms of Use and or the breach of other terms and conditions otherwise relating to you or otherwise where required by law and we will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone breaching these Terms of Use or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders.

We do not pass on, disclose or sell personal information to third parties for any other purpose than those set out above. Any marketing referred to in the section entitled "Using personal information" is conducted by us on behalf of third parties and they do not have any access to personal information unless you choose to contact them.

If we acquire, are acquired by or merge with another company, we may transfer personal information to such purchasers or subsidiaries (and potential purchasers or subsidiaries). This will enable you to maintain your account with us following a change of ownership.

We always demand that those parties to whom we transfer personal information adhere to the same security procedures that we follow. However, please be aware that countries outside the European Economic Area ("EEA") may not have the same level of protection as countries within the EEA. By submitting your personal information to us, you consent to such processing and transfer to entities outside the EEA in connection with the services in relation to which you submit your personal information to us and for any other purposes to which you consent at the time you submit your personal information.


We endeavour to take all reasonable steps to protect personal information. Where possible we use industry-standard technology to allow for the encryption of potentially sensitive information such as your name and email address.

Changes to our privacy policy

This privacy policy was last updated on 28 December 2012.

Contact Details

You can contact us with any questions.